IT All Rounder – Applications close 27th June 2014

Mantaq Solutions Pty Ltd requires an IT All Rounder to provide remote and onsite support to our customers nationally and internationally via remote support tools.

The employee will be required primarily in-house, however there may be some onsite work including the transportation of new hardware and software from supplier to client/supplier to office.

Our small team provides a great environment for innovation and encourages thinking outside the box. You will be an integral part of a very experienced team that prides itself in providing excellent customer service.

We support creativity in solution design and candidates with both support and development experience will be highly regarded. We are looking for candidates who can merge the two to create brilliant solutions for customers.

Duties & Responsibilities

We are looking for someone who can tick as many of these boxes as possible. Candidates need not satisfy all items below. Candidates with a KEEN interest in the following will be looked at favorably:

  • Operate the Help Desk including answering telephone inquiries, emails and remote desktop support
  • Install, configure and support a large variety of line of business applications from a variety of industries
  • Install, administer and support databases, namely: MS SQL Server, MySQL
  • Install, administer and support webservers, namely: IIS6, IIS7, Apache
  • Manage backups from a variety of vendors: Backup Exec, ShadowProtect, NT Backup, Script based backups
  • Basic Linux knowledge of commands
  • Create and maintain Active Directories of small businesses
  • Support remote users and setup VPNs and remote access to their offices
  • Automate as much as possible and identify areas where scripts/small applications can be written to solve unique situations
  • Deal with third party support from software to ISPs to hardware vendors: HP/IBM/Acer/Dell
  • Configure network devices for routing, switching, NAT, security
  • Virus removal, prevention, clean-up using a number of vendors, both commercial and freely available
  • Hardware diagnosis and repair from Whitebox PCs to IBM/HP/Dell servers
  • Replace basic hardware components in PC’s, laptops, keyboards, speakers, motherboards, to RAM, hard drives and more
  • Update website content using a number of CMS’s: WordPress, Joomla, Drupal
  • Assist configuration of shopping carts: OpenCart, BigCommerce, Custom developed carts
  • Assist the development team in upcoming Web application projects: PHP, HTML, JS, MySQL, CSS

Skills, Interests, Qualities

  • A thorough knowledge of operating systems, networking, hardware and software
  • An extremely good foundation of first principles
  • We need someone who knows their stuff from the bottom up
  • EXCELLENT problem solving skills
  • STRONG attention to detail
  • Someone who can use search engines to find what they need quickly (We don’t know everything!)
  • The ability to explain problems and solutions clearly to non-technical users
  • Extremely good phone manner and people skills
  • Ability to prioritize, work under pressure and meet deadlines
  • Honest, even when mistakes are made. It happens
  • A patient and methodical approach
  • Ability to work autonomously and in a team when required
  • An awareness of Health and Safety
  • A valid driving license and car

Please forward your Application to employment@mantaq.com.au, or apply via Seek